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Frequently Asked Questions
Find quick answers to common questions about our products, processes, and services. If you need more help, we’re just a message away.
What types of products does FLORA TRADERS offer?
We specialize in foliage and bouquets, complemented by fillers and select flowers. We also offer a preserved collection for long-lasting arrangements.
Do you produce the foliage and flowers you sell?
Yes and no — we have our own farms but we’re also a sourcing partner. We work with trusted suppliers in Colombia and Ecuador who meet strict quality and compliance standards.
How is foliage sold?
All foliage is sold in solid bunches by variety, with stem counts depending on the product.
Can I customize bouquets?
Yes—our bouquets are designed in-house and can be personalized with flowers or fillers of your choice. We also offer pre-made, non-customizable consumer bunches.
How can I place an order?
You can order via email, WhatsApp, Microsoft Teams.
Do you have a product availability list?
Yes—we provide weekly availability lists, and we also accept standing and on-demand orders.
What is your minimum order quantity?
Our minimums depend on the product type and season. Contact our sales team for specific details.
Where do your shipments come from?
We export from Bogotá (Colombia) and Quito (Ecuador) directly to Miami International Airport.
How long does delivery take?
Orders typically arrive within 4 days after being placed and never more than 6 days after the product is cut.
Do you ship outside of the United States?
At the moment, FLORA TRADERS operates exclusively within the U.S. market.
How do you ensure product freshness?
We work with suppliers who follow strict post-harvest procedures, and we conduct quality checks in Miami before delivery.
What should I do if I receive damaged or low-quality products?
Contact our customer service within 24 hours of delivery with photos, and we’ll resolve the issue promptly.
Do your suppliers have sustainability certifications?
While most don’t yet have formal labels, over 90% recycle all their water, and we are working toward certification goals with them.
Do you support small farmers?
Yes—over 200 of our suppliers are small or family-owned farms, and we actively support them in meeting compliance and export readiness.
Can I request special packaging or private labeling?
We currently offer customizable bouquets and we do have options for private labeling.